This Privacy Policy and Terms and Conditions (together, the “Policy”) govern your use of the website at www.grill.co.uk (the “Website”), the Club Grill loyalty application (the “App”), and any related services we provide (together, the “Services”).
The Services are operated by The Grill Pub Co, a trading name of Staffordshire Leisure Group Ltd, operating hospitality venues across Staffordshire, Cheshire, and Shropshire (“we”, “us”, “our”).
Please read this Policy carefully before using our Services. By registering for an account, downloading the App, or continuing to use the Website, you confirm that you have read, understood, and agree to be bound by this Policy in full. If you do not agree, you must not use our Services.
We may update this Policy from time to time. Where changes are material, we will notify you via the App or by email. Your continued use of the Services following notification of changes constitutes acceptance of the revised Policy. The current version is always available on our Website and within the App.
Questions or concerns? Contact us at admin@grill.co.uk.
1.1 We are Staffordshire Leisure Group Ltd, trading as The Grill Pub Co We act as the data controller in respect of personal data collected through the Services — meaning we determine the purposes and means by which your personal data is processed.
1.2 We are committed to protecting your privacy. We process your personal data only in accordance with:
1.3 We are registered with the Information Commissioner’s Office (ICO). Our registration number is [ICO number].
We may collect and process the following categories of personal data:
Full name, username, date of birth
Email address, phone number, postal address
Payment method details (processed by our PCI-compliant payment providers — we do not store full card numbers)
Purchase history, spend amounts, venues visited
Club Grill account details, tier status, points balance, reward redemptions, check-in history, preferences
IP address, device identifiers, operating system, browser type and version, app version
How you navigate and interact with our Website and App, including pages visited and features used
Messages or enquiries you send us
Your opt-in or opt-out choices for marketing communications
See Section 6
With your permission, we collect your device’s location continuously in the background in order to power our venue check-in feature. This means the App may collect location data even when you are not actively using it. We use geofencing technology to detect when you are in the vicinity of a participating venue so that check-in can be triggered automatically. You will be asked to grant “Always On” location permission when you set up the App. You can withdraw this permission at any time through your device settings, but doing so will disable the automatic check-in feature.
We may also collect and use aggregated or anonymised data (such as overall visit numbers or spending patterns) for business analysis. This data cannot identify you and is not subject to this Policy.
We do not routinely collect special category data (such as health information, religious beliefs, or biometric data). If we ever need to, we will explain why and seek your explicit consent separately.
We collect personal data through the following means:
Directly from you, when you:
Automatically, through your use of our Services, including via cookies, pixels, and similar technologies (see Section 6).
From third parties, including:
We process your personal data for the following purposes and on the following legal bases:
Creating and managing your Club Grill account, processing transactions and reservations, administering your loyalty points, tier status and rewards, and delivering in-app features such as check-ins and photo sharing are all carried out on the basis of performance of a contract with you.
We use background location data solely to detect proximity to participating venues and trigger the check-in feature. We do not use your location data for advertising purposes, sell it to third parties, or retain precise location history beyond what is necessary to confirm a venue visit.
Sending service and account notifications is carried out on the basis of performance of a contract and, where applicable, our legitimate interests in keeping you informed about your account. Improving and securing our Services and conducting analytics and audience profiling are carried out on the basis of our legitimate interests in operating and developing the business. Fraud detection and prevention and responding to your queries and complaints are carried out on the basis of our legitimate interests and, where applicable, legal obligation.
Complying with legal and regulatory obligations is carried out on the basis of legal obligation. Sending marketing communications is carried out only where you have given your consent to receive them.
We will not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects without your explicit consent.
5.1 We will only send you direct marketing by email, SMS, or push notification if you have opted in to receive it.
5.2 You can opt out at any time by:
5.3 Note that opting out of marketing does not affect transactional or service messages (such as booking confirmations or account security alerts), which we may continue to send as necessary.
6.1 We use cookies and similar technologies (such as pixels and local storage) on our Website and App to:
6.2 You can manage cookie preferences through your browser settings or via our cookie consent tool on the Website. Note that disabling certain cookies may affect the functionality of our Services.
6.3 For full details of the cookies we use and their purposes, please refer to our separate Cookies Notice, available on the Website.
7.1 We retain your personal data only for as long as necessary for the purposes set out in this Policy, or as required by law.
7.2 Our general retention periods are as follows:
7.3 We may retain data for longer where required by law, legal proceedings, or regulatory investigation.
8.1 We store your data primarily within the UK and European Economic Area (EEA). Where data is transferred outside these areas, we ensure adequate protections are in place — such as Standard Contractual Clauses approved by the ICO — to ensure your data receives equivalent protection.
8.2 We implement appropriate technical and organisational security measures to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure. These include:
8.3 Despite our best efforts, no internet transmission is completely secure. If you suspect your account has been compromised, please contact us immediately at admin@grill.co.uk.
9.1 We do not sell your personal data to third parties. We may share your data with:
9.2 We require all third parties with whom we share personal data to respect its security and to treat it in accordance with applicable data protection law.
Under UK GDPR, you have the following rights in relation to your personal data:
Access — you may request a copy of the personal data we hold about you (known as a Subject Access Request). Rectification — you may ask us to correct any inaccurate or incomplete data we hold. Erasure — you may request that we delete your data in certain circumstances, sometimes referred to as the “right to be forgotten”. Restriction — you may ask us to limit how we process your data in certain circumstances. Portability — you may request that we provide your data in a structured, commonly used format so that it can be transferred to another provider. Objection — you may object to processing carried out on the basis of our legitimate interests, including direct marketing. Withdraw consent — where we process your data on the basis of consent, you may withdraw that consent at any time. Automated decisions — you have the right not to be subject to solely automated decisions that produce legal or similarly significant effects.
10.2 To exercise any of these rights, please contact us at admin@grill.co.uk. We will respond within one calendar month. We may need to verify your identity before processing your request.
10.3 You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at any time: www.ico.org.uk | 0303 123 1113. We would, however, appreciate the opportunity to address your concern directly before you contact the ICO.
Our Website and App may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal data.
12.1 By registering for a Club Grill account, downloading the App, or using the Services, you enter into a binding agreement with us and confirm that you:
12.2 If you do not accept these terms, you must not use the Services.
13.1 Registration. You must provide accurate, current, and complete information when registering. You are responsible for keeping your account details up to date. You may only hold one Club Grill account.
13.2 Account security. You are responsible for maintaining the confidentiality of your login credentials. You must not share your account with any other person. You agree to notify us immediately at admin@grill.co.uk if you suspect any unauthorised use of your account.
13.3 Account suspension and termination. We reserve the right to suspend, restrict, or permanently delete your account without prior notice where we reasonably believe you have:
13.4 Account closure. You may close your account at any time by contacting us at admin@grill.co.uk. On closure, any accumulated Points will be permanently forfeited.
14.1 You agree to use the Services only for lawful purposes and in a manner consistent with all applicable laws and regulations. In particular, you must not:
Account and identity:
Points and rewards:
Content and conduct:
Technical:
14.2 Breach of this section may result in immediate account suspension or deletion, forfeiture of Points, and where appropriate, referral to law enforcement.
15.1 Certain features of the App allow you to upload photos, choose avatars, or share content with other users (“User Content”).
15.2 By uploading User Content, you:
15.3 We do not endorse User Content and accept no liability for content uploaded by users. We reserve the right to remove any User Content at our sole discretion, without notice or explanation.
15.4 You must not upload User Content that features identifiable individuals without their consent.
16.1 Overview
The Club Grill loyalty programme (“Programme”) is operated by us at our discretion. Participation in the Programme is subject to these terms, which we may amend or withdraw at any time (see Section 16.10). By using the App and the Programme, you agree to these terms.
16.2 Eligibility
16.3 Earning Points
16.4 Tiers
16.5 Points Expiry
16.6 Redeeming Points
16.7 Ownership and Non-Transferability of Points
16.8 Misuse and Fraud
We take misuse of the Programme seriously. We reserve the right, without prior notice, to:
Examples of misuse include (but are not limited to): claiming Points for transactions paid by another person, creating duplicate accounts, exploiting promotional mechanics, and coordinating with others to artificially inflate Point balances.
16.9 Liability
16.10 Amendments and Termination
17.1 All content on the Website and App — including text, graphics, logos, design elements, software, and audio-visual content — is owned by or licensed to us and is protected by copyright and other intellectual property laws.
17.2 You may not reproduce, distribute, modify, or create derivative works from any part of our content without our prior written consent.
17.3 The Club Grill and Grill Pub Co name, logo, and associated branding are trade marks of Staffordshire Leisure Group Ltd. You must not use them without our written permission.
18.1 We aim to keep the Services available at all times but do not guarantee uninterrupted access. We may suspend or withdraw the Services (or any part of them) at any time for maintenance, updates, or any other reason without prior notice.
18.2 We reserve the right to change or discontinue features of the Services at any time without notice.
19.1 The Services are provided for personal, non-commercial use in connection with the Club Grill loyalty programme. We are not liable for any indirect or consequential loss arising from your use of the Services, including loss of data or loss of access to your account.
19.2 Our total liability to you in connection with the Services shall not exceed £10.
19.3 Nothing in this Policy excludes or limits our liability where it would be unlawful to do so, and if you are a consumer you may have additional statutory rights that are not affected by this Policy.
You agree to indemnify and hold harmless The Grill Pub Co and Staffordshire Leisure Group Ltd, its officers, employees, and agents, from and against any claims, damages, costs, or expenses (including reasonable legal fees) arising from:
21.1 The Services may integrate with or link to third-party services (such as social media platforms or payment processors). We are not responsible for the content, privacy practices, or terms of those services.
21.2 Any transactions you conduct with third parties through links on our Services are entirely between you and that third party.
22.1 If you have a complaint about the Services, please contact us in the first instance at admin@grill.co.uk. We will endeavour to resolve complaints within 28 days.
22.2 If a dispute cannot be resolved informally, both parties agree to attempt resolution in good faith before commencing formal legal proceedings.
22.3 This Policy, and any dispute or claim arising from it, is governed by the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales.
23.1 Entire agreement. This Policy constitutes the entire agreement between you and us in relation to the Services and supersedes all previous agreements.
23.2 Severability. If any provision of this Policy is found to be invalid or unenforceable, it will be severed from the remainder, which will continue in full force.
23.3 Waiver. Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
23.4 Assignment. You may not transfer your rights or obligations under this Policy without our prior written consent. We may assign our rights to any member of the Staffordshire Leisure Group or to a successor in business.
23.5 No third-party rights. This Policy does not confer any rights on third parties under the Contracts (Rights of Third Parties) Act 1999.
The Grill Pub Co. is a trading name of Staffordshire Leisure Group Ltd. Registered in England and Wales.
For all data and account queries: admin@grill.co.uk